Have a question for us? There is a good chance we already have your answer! Our frequently asked questions have been put together from questions we've been asked by real people, building culture in their unique offices.
We offer free, nationwide shipping across Canada and the United States.
We are always looking to improve your experience with us. There are two ways that you can provide us with actionable feedback:
Our Nibbler and Muncher Box Plans are hand-picked collections of your favorite healthy snacks that get delivered to your office via UPS. They are perfect for offices of up to 30 employees and have a variety of gluten-free, non-GMO and vegan options. You have the ability to order the snack boxes on a weekly, bi-weekly or monthly basis.
Our Smart Kitchen service provides you with more than just snacks. As a Smart Kitchen customer, you receive a Dedicated Account Manager, who is fully devoted to improving and maintaining your office kitchen. This means supplying your office with the kitchen equipment, physically checking and re-stocking your favourite items, as well as being available for immediate support, and any impromptu requests. Our Smart Kitchens are perfect for offices with serious snackers or 30+ people and give you access to healthy snacks, drinks, fresh fruit, bulk snacking options and more!
here are two ways that you can make changes to your method of payment:
Make changes to your payment method online: sign into your Desk Nibbles account by clicking the account icon in the top right corner of our website. From there, you can select the Manage Billing option, where you can proceed to change any payment-related information.
There are two ways that you can make changes to your subscription plan:
We are always willing to accommodate the needs of our customers! If it is more convenient for your Smart Kitchen to be stocked outside of your regular office hours, we are able to set up a time that works best for you. This includes being able to deliver later on weekdays or even on weekends.
Providing you with fresh ingredients is an absolute must. Our Dedicated Account Managers will monitor and replace any fruit that doesn’t match our quality standards!
Our Dedicated Account Managers, or Nibbler Captains work with your office on a weekly basis to ensure your kitchen is running smoothly. From monitoring your office dietary needs, to stocking and maintaining the goodies, they’re dedicated to providing the easiest office snacking experience.
We deliver the Box Plans during your work hours, to ensure the most convenient and easy process.
You can find tracking information in the e-mail that you receive when your shipment is confirmed or by contacting us through one of our support channels. You can give us a call at 1-855-9-NIBBLE (1-855-9-642253), send us an e-mail at firstname.lastname@example.org, or send us a message through our live chat option on the bottom right corner of your screen on our website.